Security Center

Protecting Your Information

At Staley Credit Union, we recognize the importance of protecting the privacy and security of our members and those who visit our web site. We work hard to protect your confidential information and privacy online. With a few simple steps, you can help protect your Staley CU accounts and personal information from fraudulent activity.

24/7 Fraud Monitoring

Our fraud detection system works around-the-clock to proactively identify potential threats and suspicious transactions on your Staley VISA Credit or Debit Card.

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Guarding Against Identity Theft

ID Navigator Powered by NortonLifeLock™ provides you with the tools to help keep you informed of potential threats to your identity so you can act quickly.

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Special Notice

Staley Credit Union will never send you an email or text message asking for your User ID, Passwords, PIN, Credit Card or Debit Card number or any other sensitive information. If we ask you to log in, we will always direct you to our homepage at www.staleycu.com.

If you ever have any question about an email's authenticity, please don't hesitate to contact us at 1-800-223-8356 or by email.

ATM Safety Tips

Protecting Your ATM Card

Always protect your ATM card and keep it in a safe place, just like you would cash, credit cards or checks.
Do not leave your ATM card lying around the house or on your desk at work. No one should have access to the card but you. Immediately turn off card in the Staley Mobile App then contact us immediately at 800-223-8356 if it is lost or stolen.
Set alerts and control your cards using Staley Card Central
Keep your Personal Identification Number (PIN) a secret. Never write it down anywhere, especially on your ATM card.
Never give any information about your ATM card or PIN over the telephone. For example, if you receive a if you receive a text, call or email, supposedly from your bank or possibly the police, wanting to verify your PIN, do not give that information. Notify the police immediately.

Special Precautions for Using an ATM at Night

Park close to the ATM in a well-lighted area.
Take another person with you, if at all possible.
If the lights at the ATM are not working, don't use it.
If shrubbery has overgrown or a tree blocks the view, select another ATM and notify your bank.

Using an ATM

Be aware of your surroundings, particularly at night. If you observe or sense suspicious persons or circumstances, do not use the machine at that time and find nearest alternative free atm.
Have your ATM card ready and in your hand as you approach the ATM. Don't wait to get to the ATM and then take your card out of your wallet or purse.
Visually inspect the ATM for possible skimming devices. Potential indicators can include sticky residue or evidence of an adhesive used by criminals to affix the device, scratches, damaged or crooked pieces, loose or extra attachments on the card slot, or noticeable resistance when pressing the keypad.
Be careful that no one can see you enter your PIN at the ATM. Use your other hand or body to shield the ATM keyboard as you enter your PIN into the ATM.
To keep your account information confidential, always take your receipts or transaction records with you.
Do not count or visually display any money you received from the ATM. Immediately put your money into your pocket or purse and count it later.
If you are using a drive-up ATM, be sure passenger windows are rolled up and all doors are locked. If you leave your car and walk to the ATM, lock your car.

ATM Crime

These tips are meant to make you aware that although rare, ATM crime can happen. Preventing such a crime must be a cooperative effort between you and your bank.

Helpful Links

Here are some additional items for support (note: some links direct you to other web sites).